Analyst, Business Intelligence (Hospitality Insights) - Highmark Stadium
About The Position
The Business Intelligence Analyst will partner with in-stadium operations in Buffalo, NY. The Analyst will support concession and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center-of-excellence within Legends Insights, the Analyst will be an on-the-ground ambassador ensuring quality standards are maintained in every step of the operations. In addition to planned consulting services and ad hoc work, the role will drive innovation and adoption of operational best practices.
Requirements
- Must have prior experience communicating statistical findings to non-technical audiences.
- Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization.
- Able to simultaneously manage a high level of detail across multiple projects.
- Able to work independently and manage time effectively.
- Self-starter who is eager to learn the business and drive insights.
- Able to maintain customer confidentiality and work well within a team environment.
- Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally.
- Between 1-3 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with internal organizational leadership.
- Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field.
- Must be authorized to work in the United States now and in the future. Legends Global does not currently offer Visa Sponsorship
Responsibilities
- Deliver Insights business intelligence and analytics services to in-venue stakeholders:
- Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes.
- Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use.
- Support monthly business and post-event reviews to share performance updates and identify opportunities.
- Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution.
- Communicate key guest insights and potential action items.
- Analyze and build optimal solutions around variable labor and cost of sales management.
- Experiment, testing pivots and change initiatives in partnership with venue leadership.
- Inform innovation and operational excellence initiatives:
- Leverage available consumer insights and emerging technology tools to drive guest experience and profitability.
- Support for strategy development of new technology initiatives in cooperation with the client's Business Intelligence team.
- Support best-in-class data integrity through data audit, upgrades, and management trainings.
- Fulfill ad hoc, ongoing reporting needs and analyses:
- Support or directly complete ad-hoc analytics projects as needed or required.
Benefits
- Competitive salary range of $75,000 - $80,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Food Services and Drinking Places
Number of Employees
1,001-5,000 employees
