Analyst, Billing

Delta Utilities Services•New Orleans, LA

1d•Onsite

About The Position

The Analyst, Billing will manage and optimize utility billing, payments, and customer account processes using Oracle Customer Cloud Service (CCS). This role requires expertise in utility billing systems, financial reconciliation, and analytical skills to ensure accurate invoicing, efficient payment processing, and compliance with industry regulations.

Requirements

Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
3+ years of experience in utility billing, accounts receivable, or financial operations, preferably within the energy, water, or gas sector.
Proficiency in Oracle Customer Cloud Service (CCS).
Experience with financial reconciliation and large-scale billing systems.
Strong Excel skills and ability to analyze large datasets.
Strong analytical and problem-solving abilities.
Excellent attention to detail and accuracy.
Ability to work collaboratively across departments.
Strong written and verbal communication skills.
Able to operate a personal computer, either desktop or laptop.
Able to sit for extended periods of time.
Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects
The ability to comprehend, document, calculate, visualize and analyze are required.

Nice To Haves

Experience in utility rate structures, tariffs, and regulatory requirements preferred.
Knowledge of SQL or reporting tools for data extraction and analysis preferred.
Prior experience with automation and process improvement in billing operations preferred.

Responsibilities

Administer and maintain Oracle CCS, ensuring accurate billing, metering, and payment processing.
Process and validate customer invoices, rate calculations, adjustments, and billing cycles.
Monitor payment transactions, refunds, and reversals to ensure proper application.
Reconcile daily, weekly, and monthly billing reports to detect and correct discrepancies.
Investigate and resolve customer billing issues, including incorrect charges, meter reads, and payment applications.
Assist with account setup, contract rates, and service changes in the Oracle CCS system.
Work closely with customer service teams to provide timely billing resolutions.
Ensure billing accuracy and compliance with company policies, regulatory requirements, and industry best practices.
Generate and analyze billing and payment performance reports.
Support internal and external audits by providing accurate billing and payment data.
Collaborate with IT, regulatory and finance teams to implement system enhancements and process improvements in Oracle CCS.
Participate in system testing, upgrades, and troubleshooting billing-related issues.
Recommend process optimizations to improve efficiency and reduce billing errors.