About the position
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms. As a member of the Growth Strategy team you will have the opportunity to influence and impact key growth initiatives at Charlie Health. Whether you are interested in go-to-market strategies or improving operational efficiencies in high growth provider businesses, this role will give you the opportunity to lead cross-functional projects that will have a profound impact on the organization. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. In this role, you will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will 'think like an owner' and commit themselves to Charlie Health's success.
Responsibilities
- Track and analyze hiring metrics to ensure targets are met and optimize recruitment strategies
- Use data to determine where to hire reps based on market trends, demand, and historical performance
- Provide insights on territory planning and rep distribution to maximize efficiency and impact
- Support process improvements to enhance team performance and streamline hiring workflows
- Analyze customer acquisition data to assess the effectiveness of go-to-market strategies
- Support the implementation of best practices to improve lead generation and conversion
- Assist in developing frameworks to test new outreach strategies and measure their impact
- Contribute to initiatives aimed at increasing rep productivity and reducing customer acquisition costs
- Develop and maintain reports and dashboards using SQL and Tableau to track Outreach team performance
- Analyze sales trends and KPIs to identify areas for improvement
- Provide data-driven insights to help optimize sales operations
- Support the Growth Strategy and Finance teams by analyzing data for admission forecasts and sales planning
- Assist in setting Outreach targets and goals based on market trends and company objectives
- Help manage and optimize sales technology tools to improve efficiency
- Assist in identifying and recommending system enhancements based on business needs
- Work with teams across Marketing, Finance, and Clinical Operations to ensure data consistency and strategic alignment
- Provide analytical support to enhance collaboration between Sales Operations and other teams
Requirements
- Bachelors
- 1-5 years of relevant work experience; consulting, investment banking or investing experience a plus
- Experience with SQL and/or Tableau is a plus
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Resourceful with a natural ability to problem solve
- Proactive self-starter and natural multitasker
- Meticulous attention to detail
- Highly analytical, with an ability to construct research and data-driven recommendations
Benefits
- Comprehensive benefits to all full-time, exempt employees
- Target performance-based bonus
- Potential stock options and other Charlie Health-sponsored benefits
