Analyst/Associate, Human Resources

PIMCO • Newport Beach, CA

201d

About The Position

PIMCO Human Resources is seeking a highly organized, dynamic, and detail-oriented individual to join our People Operations (POPs) team. In this role, you will be responsible for managing employee and HR client inquiries, supporting the hiring and onboarding process, and ensuring a smooth and efficient HR operations workflow, all while providing exceptional employee service. You will contribute to transformational projects aimed at implementing and driving the adoption of HR systems such as Workday and ServiceNow, participate in technological enhancements to improve HR processes and programs, and address and resolve issues by proposing innovative solutions. This involvement in projects will allow you to gain a deeper understanding of HR and provide growth opportunities. As your knowledge and expertise in HR increase, you will handle more complex work and propose innovative solutions to emerging issues. If you are a self-motivated individual with a passion for HR operations and a commitment to delivering exceptional service, we would love to hear from you. Apply now to join our dynamic POPs team!

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Communications or a related field from an accredited university.
• 2+ years of experience in HR operations or shared services, employee/HR client inquiry case management, content creation, communications, and/or hiring and onboarding.
• Working knowledge of HR systems and platforms such as Workday and/or ServiceNow, Responsive, Qvidian, Wiki, etc.
• Creative and able to develop content utilizing applications such as Articulate, Canva, Murf, Snagit, etc.
• Strong knowledge of HR policies, procedures, and employment laws.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
• Exceptional attention to detail, organizational skills and immaculate follow up.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive, results driven, open to feedback and overall a collaborative colleague.

Responsibilities

• Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters.
• Serve as an escalation point for complex inquiries and maintain robust case management systems.
• Deliver essential, thoughtful, accurate, and timely support to address the individual HR needs of employees and managers, in alignment with PIMCO's policies.
• Champion exceptional employee service by creating the best possible experience throughout the employee lifecycle.
• Analyze inquiry-related data and insights to identify themes and improve the overall employee experience.
• Oversee the end-to-end onboarding process for new hires/contingent workers, including communication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatory compliance, and completing Right to Work Checks.
• Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires and completing relevant processes in PIMCO’s Human Capital Management (HCM) system, Workday.
• Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions.
• Assist in the creation, review, and updating of HR knowledge across various operational areas.
• Understand and execute PIMCO's end-to-end HR business processes and policies.
• Stay current with HR policies, procedures, and legal requirements to ensure compliance.
• Contribute to the creation and review of POPs business processes, end-to-end workflows, and standard operating procedures (SOPs).
• Support the delivery of clear, engaging, and impactful communications to employees.
• Identify and support process improvement initiatives, working globally and cross-functionally across teams and the business.
• Collaborate with various HR SMEs on operational activities and projects to leverage their expertise and ensure successful outcomes.
• Collaborate with the HR Client Request team to effectively execute business processes, implement projects, and manage Sprints and training initiatives.
• Develop engaging content for employees and HR, focusing on training, communications, and campaigns.

Benefits

• Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors.
• The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees