Analyst, AI Operations
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Analyst, AI Operations sits within our Customer Support organization. Customer Support and its Workforce Management & Analytics team play a significant role in the overall success of the Customer Success organization, ensuring that our people, tools, and processes are aligned to meet the needs of our customers. The team is driving the business's adoption of AI and this role is directly responsible for operationalizing AI to deliver an exceptional customer experience. You will manage and refine the performance of our AI tools in real time, and work cross functionally to engage key stakeholders to drive AI adoption across the organization. This role is ideal for you if you have a passion for technology, are excited about AI, enjoy thinking analytically, and want to improve experiences for customers. Moreover, given the highly collaborative nature of this role-sitting at the intersection of the business, our customers, and our technology-you should be as excited about building relationships as you are about taking action based on your analytical insights.
