Analyst 4, Forecasting & Analysis, Workforce Management

Comcast

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for developing high impact improvement plans and managing reports that impact the customers' experience and improve business results. Utilizes forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Requirements

Business
Business Results
Customer Experience (CX)
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
7-10 Years

Responsibilities

Supports and assists Enterprise Service Assurance and Service Delivery in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings.
Partners effectively with cross-functional stakeholders to drive alignment and outcomes.
Researches and analyzes diversified data to draw valid conclusions.
Pressure-tests assumptions and applies creative, out-of-the-box thinking.
Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
Thinks in end-to-end service ecosystems and understands dependencies.
Performs complex modeling to support forecasting, performance, and optimization.
Designs solutions that are adaptable and can tell a story.
Leads regular senior-level reviews of workforce models, assumptions and performance drivers.
Confidently presents results of analysis and recommendations.
Demonstrates mastery of workforce planning analysis.
Independently leads highly complex, in-depth analytical projects with minimal supervision.
Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team.
Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.