Analyst 3, Customer Insights and Program Analytics

Comcast-posted 6 months ago
Full-time • Mid Level
Philadelphia, PA
Broadcasting and Content Providers
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

  • Evaluates sell-out levels and makes proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs.
  • Conducts analyses of inventory, rate and sales practices to develop sales product efficiencies.
  • Works with and advises the Manager on weekly rate cards based on inventory skims.
  • Collaborates with Sales and Traffic/Operations Management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole.
  • Identifies problems and recommends solutions.
  • Works closely with Specialist(s) to manage the placement of specialized programming.
  • Coordinates the flow of information and communication between Sales, Sales Support and Traffic departments.
  • Leads and mentors Sales Support Representatives to help facilitate the completion of accurate work.
  • Provides oversight to overall sales support processes and offers necessary guidance.
  • Assists with the training and mentoring of new and existing Product Support Analysts on all sales-related procedures and paperwork requirements.
  • Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
  • Exercises independent judgment and discretion in matters of significance.
  • Maintains regular, consistent and punctual attendance.
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Bachelor's Degree preferred.
  • 5-7 years of relevant work experience.
  • In-depth experience, knowledge and skills in own discipline.
  • Strong analytical thinking and communication skills.
  • Ability to adapt and work in a team environment.
  • An array of options for physical, financial, and emotional support.
  • Expert guidance and always-on tools personalized to meet individual needs.
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