Analyst 2, Business Process Effectiveness

Comcast-posted 3 months ago
Full-time • Entry Level
Philadelphia, PA
Telecommunications
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

  • Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
  • Develops scalable processes to support and benefit the Company's architecture vision.
  • Deconstructs technical concepts and metrics to facilitate process development.
  • Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
  • Completes assessments of business processes, supports reporting, and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.
  • Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
  • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
  • Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance.
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Bachelor's Degree preferred.
  • 2-5 years of relevant work experience.
  • Ability to work with cross-functional teams.
  • Strong understanding of customer care and customer experience.
  • An array of options for physical, financial, and emotional support.
  • Expert guidance and always-on tools personalized to meet needs.
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