Answerhero-posted about 1 year ago
Full-time • Mid Level
Miami, FL
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The Amtelco Programmer Inbound Call Scripter at AnswerHero plays a critical role in designing, developing, and implementing efficient call flows for inbound contact center operations. This position focuses on creating customer-focused scripts for various communication channels, including calls, chats, SMS, and emails, while ensuring optimal performance and customer satisfaction. The role involves collaboration with multiple teams to align scripts with business goals and requires a detail-oriented approach to problem-solving and documentation.
