AMR Dispatch Associate

Global Medical Response • Aiea, HI

108d • $24

About The Position

We're hiring a Dispatch Associate who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Requirements

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and properly identify and escalate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as fellow coworkers.
• Demonstrate organization, multitasking and time management skills.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED