AMR Business Planning & Communications Manager, RCC

Apple•Austin, TX

12h

About The Position

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for the organization. This includes supporting the planning, development, and implementation of strategies across all facets of business operations, guided by a robust, consistent, and clear communication approach aligned with our organizational goals. DESCRIPTION Part strategy, part creative, and part media, this role sits at the intersection of business and people, ideas and communications—partnering with key stakeholders to provide strategic rigor that strengthens both operational excellence and our culture and values. This role is suitable for individuals who are energetic, enterprising, and thrive in a fast-paced, dynamic, and evolving environment.

Requirements

7 years of experience in project management or business strategy work, with a focus on planning and communications, including 3 years of experience in a role that leads strategic initiatives across stakeholders
Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
Excellent planning, organizational, and implementation skills
Strong verbal and written communication skills
Experience creating slide decks for large groups, including proficiency in or willingness to learn Keynote.
Proficiency in photo/video editing applications.
Bachelors degree or equivalent experience

Nice To Haves

Proven experience in shaping and implementing complex regional programs and initiatives, with the ability to drive and lead multiple implementation projects simultaneously
Strong problem-solving abilities
Exceptional attention to detail, with the ability to zoom in and out as needed
Demonstrated ability to work independently in areas of ambiguity
Proven ability to build strong relationships within cross-functional teams, with demonstrated success in managing complex international collaborations
Experience interacting with and influencing stakeholders at all levels of management
Ability to work within a flexible schedule and embrace change enthusiastically
High level of ethics, integrity, and trust
Experience in graphic design, desktop publishing, or web-based media such as newsletters, blogs, or websites is a plus
Deep experience in an operations strategy role
Experience in a call center organization is a plus