Amphitheater Manager

The Associated and its Agencies•Reisterstown, MD

7d•Onsite

About The Position

This new venue at the Pearlstone Retreat Center has the potential to engage thousands of people annually through concerts, music festivals, family life cycle events, retreat rentals, Adamah Adventure Camp performances, Adamah program retreat experiences, and communal celebrations for Yom Ha'atzmaut, Lag B'Omer, Tu B'Av, and Sukkot. The amphitheater will eventually generate significant revenue through ticket sales, concessions, weddings, and rentals. It will take several years to grow into this robust new enterprise, and this launch phase will be critical in our ability to set the right tone and trajectory for years to come. We envision a three-year launch phase to develop the strategic Business Plan and begin piloting and scaling new programming in the amphitheater. Job Summary: The Amphitheater Manager is the primary onsite host, coordinator, and customer service lead for all events at the Greenwald Amphitheater. This role ensures an exceptional guest and performer experience and serves as the central point of contact for clients, renters, performers, board members, staff, and community partners. Success in this position depends far more on hospitality, responsiveness, organization, and communication than on technical expertise (Technical elements can be learned or supported by vendors). The Manager must be a calm, solutions-oriented, highly personable "yes person" who creates a welcoming, smooth, and memorable experience for all who use the space. The role combines venue operations, client services, onsite logistics, sales support, and light programming coordination, functioning as a seasoned hospitality manager for a dynamic, multi-use outdoor venue.

Requirements

Event & Venue Management: Experience coordinating concerts, festivals, or public events; knowledge of logistics, vendor coordination, and production basics (stage, sound, lighting).
Operations & Administration: Strong organizational, budgeting, and project-management skills; ability to coordinate permits, safety, food, and staffing logistics.
Sales & Business Development: Experience booking spaces, managing client relationships, negotiating terms, and identifying revenue growth opportunities.
Leadership & Teamwork: Proven ability to lead staff or volunteers, communicate across departments, and problem-solve in fast-paced event settings.
Community Engagement & Partnerships: Ability to build relationships with local organizations, artists, and cultural groups to create collaborative programming.
Marketing & Communications: Skill in promoting events through social media, community outreach, and creative messaging to attract audiences.
Program Development: Talent for designing engaging seasonal calendars and curating culturally relevant programs that connect with diverse audiences.
Cultural & Mission Alignment: Appreciation for arts and community life, familiarity with Jewish cultural programming, and commitment to inclusive engagement.
Must possess a solid work ethic with strong organizational and time-management skills, excellent attention to detail, professional verbal, and written communication skills in English, as well as provide excellent customer service.
Must maintain a professional demeanor.
Must be able to adapt to changing situations.

Responsibilities

Serve as the welcoming face and primary point person for all amphitheater users, including renters, performers, staff, VIPs, and board members.
Ensure a high-quality guest experience at every touchpoint: setup, flow, food, bathrooms, signage, accessibility, parking/traffic, ambiance, and safety.
Provide day-of coordination and onsite problem-solving with a calm, professional demeanor.
Respond with a yes, let me see what we can do mindset and deliver solutions within reasonable parameters.
Manage pre-event communication, walkthroughs, expectations, and hospitality needs.
Coordinate hospitality for performers and talent ensuring they feel supported and professionally handled.
Oversee venue readiness before, during, and after events.
Manage vendors (caterers, sound techs, rentals, security, cleaning, florists, etc.).
Build and maintain operational systems, policies, and procedures in collaboration with Guest Services, Programs, and the COO.
Coordinate staffing needs and serve as the onsite lead during events at the Greenwald Amphitheater.
Keep detailed records of events, issues, and improvements.
Support rental inquiries, tours, and client cultivation with a friendly, service-oriented approach.
Assist in building pricing, packages, and target markets for amphitheater rentals.
Coordinate sales efforts with the COO and Director of Program Partnerships.
Request marketing collateral, website updates, social media campaigns, and advertising from the Adamah Marketing & Communications (MarCom) team.
Build and maintain a trusted list of vendors and service partners to ensure consistent quality.
Help shape a seasonal event calendar (May 1-Oct 30) of signature Myerberg Stage at the Greenwald Amphitheater programs, Pearlstone Music Festivals, and Sundays on the Farm performances, in partnership with the Program team.
Help coordinate logistics for performances at the Greenwald Amphitheater during Adamah program retreats such as Sukkahfest, in partnership with the Program team.
Support community outreach and identify potential programming partners such as festivals, arts organizations, and family-friendly entertainers.
Engage performing arts and community organizations to increase awareness and utilization of the space.
Work closely with the Amphitheater Task Force to receive recommendations on operations, hospitality, and business development.
Be responsible for in-house sound operations. Coordinate with external sound vendors to ensure simple, reliable event execution.
Seek expertise from external sound engineers and develop a long-term purchasing plan for equipment in line with operational budget.
Help test operational and sound approaches during the 2026 experimental season (plug-and-play vs. partner sound engineer).
Weddings, B nai Mitzvah, and community events may bring their own tech; support logistics and hospitality accordingly.
Explore potential investments (projection screens, monitors, green room improvements, etc.) with a customer-experience lens.