Bank of America-posted about 5 hours ago
Full-time • Mid Level
Onsite • Jacksonville, FL
5,001-10,000 employees

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The Global AML Senior Business Control Specialist supports routines, initiatives, governance, and oversight of the Closure for Cause process within Consumer & Small Business AML. Partnering with business function leaders, Process Owners, subject matter experts (SMEs), and other lines of business (LOB) to manage escalations, projects, and closure recommendation case inventory received from Global Financial Crimes. Candidate will contribute to the optimization of the organization through continuous improvement and process reengineering. We are looking for a strong contributor with the right level of project management experience, has excellent analytical and critical thinking skills, and has a collaborative mind-set. Acts as an ambassador of the risk culture and represents Global AML in various forums or capacities. The candidate will engage with Process Owners, subject matter experts (SMEs), other lines of business (LOB), leaders and project stakeholders daily ensuring that AML initiatives are implemented timely. The candidate will also be responsible for constructing management presentations, presenting updates in various forums, and leading transformational projects. Candidate may also be responsible for handling escalated inquiries within the Closure for Cause process. Responsible for maintaining relationships with business partners and key risk partners to meet business needs, while ensuring AML compliance requirements and Consumer risk appetite are met. May be asked to review and decision Closure for Cause cases received from Global Financial Crimes.

  • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
  • Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
  • Performs QA activities including executing on controls, managing cases, and reporting results
  • Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research
  • Minimum 1-2 years experience with end-to-end project delivery, managing project scope, timelines, documenting requirements, test design and/or test scripts
  • Experience in Agile and waterfall project life cycles with an understanding of change management deliverables
  • Strong PowerPoint skills and Microsoft Office skills, including Project and Visio to be able to work independently and quickly turn around professionally designed documents
  • Advanced written, verbal, presentation, and delivery skills
  • Proven ability to gather, interpret and deliver on business requirements (working with both technical and non-technical business teams)
  • Highly organized with strong multi-tasking ability
  • Makes timely and fact-based decisions with ability to defend position
  • Ability to challenge and influence others
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Accountable - work independently, set-goals and meet deadlines
  • Follow-through and consistency - deliver on commitments; close the loop
  • Remains positive and focused during times of pressure, adversity, or change
  • Prior experience in AML processes
  • Prior experience with escalation and/or complaint management
  • Strategic mindset
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