AML Change & Transformation Program Lead

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. Line of Business Job Description We have an exciting opportunity for a Program Lead to join our AML Operations Change and Transformation team. The program lead is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to GAO program strategy, simplification, and new capabilities.

Requirements

At least 4 years of project/program management experience
Project management skills, including the ability to prioritize work and meet deadlines
Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
Ability to communicate with stakeholders
Knowledge of structured project management methods
Ability to challenge and influence stakeholders
Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
Competent with Jira and confluence for project management in a waterfall and agile framework

Nice To Haves

Prior experience in Global Operations and/or AML processes desirable
Experience in planning, leading, delivering associate and client readiness plans
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
Commitment to challenging the status quo and promoting positive change
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
Excels in ambiguity
Experience working in a global environment
Bachelor’s Degree or equivalent experience
Certification in PMP, CSM, CPO and/or Agile Methodologies
Skills: Process Design Program Management Project Management Reporting Strategy Planning and Development Issue Management Oral Communications Presentation Skills Prioritization Problem Solving Performance Management Process Performance Management Process Simplification Risk Management Workforce Planning

Responsibilities

Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Adheres to and furthers the majority of the framework and structure for how the program and projects will operate
Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
Implements best-practice artifacts and routines to capture and manage the end to end plan of record
Supports portfolio reporting at all levels
Ensures stakeholder engagement and keeps them informed of progress
Tracks and escalates risk and issues at the portfolio level
Works with management to further process maturity in organization
Serves as contact for new intake items for organizations
Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
Uses a clear, coherent approach to guide effective program/initiative setup, execution, and controls
Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
Integrates end-to-end business process into program planning and decisioning processes
Ensures clearly defined responsibilities and accountabilities for key program/project roles
Supports team members with escalations and impediments on projects
Adhere and deliver on enterprise change management standards