AMI Program Manager (Water Resources)

Hillsborough County Board of County Commissioners•Tampa, FL

14d•$75,129 - $90,000

About The Position

Oversee, plans, coordinates, monitors, reports, and facilitates administrative, system, and field issues associated with the Automated Metering Infrastructure (AMI) project. Provide weekly and monthly updates, activity scheduling, prioritizing, and developing consensus between Water Resources and the implementation team on project related requirements. Compares, estimates, and ensures the metering installations are completed according to the contract and the systems are correctly obtaining meter information. Reviews documentation and physical field work for compliance and reports timely on issues and ensures all found issues are corrected timely. Works collaboratively with other Water Resources Divisions ensuring materials are ordered timely and available to the work continues. Responsible for ensuring the contract is funded correctly and timely. We are seeking an experienced AMI Program Manager to lead the planning, implementation, and integration of Advanced Metering Infrastructure systems for our water services. This role is essential to advancing our smart meter initiatives, improving operational efficiency, and enhancing customer engagement through real-time usage data. The ideal candidate will have a demonstrated ability to manage large-scale technology or infrastructure projects within the water utility industry, with a strong understanding of smart metering, communication networks, and data management systems. The candidate will be responsible for developing and maintaining detailed project schedules and budgets, implementing risk management strategies, and ensuring effective communication across internal and external stakeholders. This position will lead coordination among IT, customer service, field operations, finance, and external vendors to ensure successful project delivery. Responsibilities include overseeing vendor relationships and performance related to AMI, Meter Data Management System, and NaaS/SaaS communication network providers. The candidate will monitor key project performance metrics, prepare regular updates for senior leadership, and drive process improvements and best practices in AMI program management. Additional responsibilities include ensuring seamless integration of AMI data with billing, work order management, and customer engagement platforms; promoting water conservation, leak detection, and customer transparency through AMI analytics; and scheduling and hosting meetings with internal stakeholders to discuss ongoing progress of the project.

Requirements

Proven experience as a Program Manager or similar role leading large technology or infrastructure projects.
Familiarity with water distribution systems, customer information/billing systems, and utility operational processes.
Demonstrated success working with cross-functional teams, including IT, field operations, and customer service.
Ability to communicate complex technical concepts clearly to senior leadership, field personnel, external partners, and customers.
Ability to perform under pressure and adapt to shifting priorities, operational constraints, or technical challenges.
Proven track record managing multimillion-dollar projects on time and within budget.
Knowledge of project management principles and procedures of effective diverse project management.
Knowledge of system and data analysis.
Ability to read, comprehend, and apply job related rules, policies, and procedures.
Knowledge of Microsoft Suite and ability to create reports from the data obtained.
Ability to communicate effectively both orally and in writing in order to present information and prepare a variety of reports.
Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, management, external business partners, and local stakeholder groups to accomplish the department’s mission.
Bachelor's degree
Five years of complex project management, budgetary or related to position duties
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below. (For education and experience only, does not include legally required Licenses or Certifications.)

Nice To Haves

Strategic thinker capable of anticipating organizational needs and developing forward-looking AMI solutions.
Strong organizational and problem-solving skills; able to manage concurrent projects.
In-depth understanding of smart water metering systems (e.g., Sensus, Itron, Badger, Neptune) and communication technologies (RF, cellular, LoRaWAN, etc.).
Ability to translate high-level organizational goals such as conservation, efficiency, and customer transparency into detailed AMI roadmaps.
Skilled in data-driven decision-making

Responsibilities

Oversee, plans, coordinates, monitors, reports, and facilitates administrative, system, and field issues associated with the Automated Metering Infrastructure (AMI) project.
Provide weekly and monthly updates, activity scheduling, prioritizing, and developing consensus between Water Resources and the implementation team on project related requirements.
Compares, estimates, and ensures the metering installations are completed according to the contract and the systems are correctly obtaining meter information.
Reviews documentation and physical field work for compliance and reports timely on issues and ensures all found issues are corrected timely.
Works collaboratively with other Water Resources Divisions ensuring materials are ordered timely and available to the work continues.
Responsible for ensuring the contract is funded correctly and timely.
Lead coordination among IT, customer service, field operations, finance, and external vendors to ensure successful project delivery.
Overseeing vendor relationships and performance related to AMI, Meter Data Management System, and NaaS/SaaS communication network providers.
Monitor key project performance metrics, prepare regular updates for senior leadership, and drive process improvements and best practices in AMI program management.
Ensuring seamless integration of AMI data with billing, work order management, and customer engagement platforms
Promoting water conservation, leak detection, and customer transparency through AMI analytics
Scheduling and hosting meetings with internal stakeholders to discuss ongoing progress of the project.
Ensure compliance with developed plans for the AMI project.
Timely weekly and monthly reporting on activities related to the AMI project.
Ensures communication and updates between the field team, the external meter installation team, and Water Resources leadership ensuring full understanding of AMI project activities and changes.
Assess project needs, identifies shortfalls, intervene and takes action to limit or eliminate errors.
Communicates efficiently across multiple levels of the organization providing details of the project.
Perform other related duties as assigned.