Monitor AMI alerts and alarms; develop and present recommendations for resolution of any issues to support timely repairs of the AMI system, network, and associated equipment. Collaborate with field operations teams (meters and communications network devices) to monitor repairs of the AMI system, network, and associated equipment. Perform AMI system upgrades, patches, configuration changes, and testing as required. Maintain documentation for AMI system architecture, procedures, and configurations. Monitor key performance indicators (KPIs) of AMI system performance. Present KPI reports to AMI Operations leadership proactively identifies potential solutions to any underperforming metrics. Assist the Metering department with communication issues regarding the connect/disconnect command. Collaborate with cross-functional teams to understand data requirements and support analytical initiatives; provide technical support and troubleshooting for data-related issues to ensure the availability of data infrastructure. Create virtual meters in the Meter Data Management System (MDM) to assist Engineering with analyzing system loading. Support Metering and Billing by assisting with meter-related investigations and service issues. Assist the System Engineer with reporting concerning blink counts and outages.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees