Amex Offers, Senior Product Manager

American Express • New York, NY

229d • $90,000 - $165,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Requirements

• Experience working in digital product development with experience launching digital experiences from start to finish
• Familiar with all digital channels including mobile app, web and email
• Familiarity with International Card Benefits and cross-border customer use cases
• Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more
• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct authority
• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so
• Skilled in Agile product development methodologies and comfortable with collaboration tools
• Ability to work with white space to help design technical solutions to solve complex business problems
• Ability to analyze data to determine priorities, opportunities, and issues with the product
• High-caliber presentation skills, both in terms of preparing and delivering a strategic vision to large groups and senior leaders
• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change

Responsibilities

• Identify opportunities to leverage Amex Offers to meet the needs of new and existing customers
• Understand the competitive landscape of offers platforms and digital innovation in focus markets
• Drive the roadmap, prioritization, and end to end product development for new product enhancements
• Partner closely with stakeholders across the globe, including Technology, Data Science, Marketing teams across various Business Units, EDX, Compliance, Legal, Brand and others to communicate the product vision and high-level business needs for enhancements
• Contribute strategic insights & forward-thinking ideas to continuously evolve and improve the product offering and value proposition
• Produce Amex Offers reporting scorecards and presentations as required for leadership / partner updates
• Understand the current Offers channel landscape and identify ways to drive incremental enrollments and redemptions

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities