Americas Reseller Operations-Customer Support Account Manager

Apple • Austin, TX

121d

About The Position

The Americas Reseller Operations team at Apple is looking for a dynamic and motivated candidate for the role of the RO Business Analyst. This is an opportunity for an ambitious individual to utilize his or her eye for business, help drive infrastructure strategy and implementation, and apply analytical abilities focused on delivering creative, valuable insights and solutions to the Americas Reseller Operations team at Apple. In this role, you will be focused on driving business analytics and business insights. You will identify and lead process & system improvement opportunities inside Reseller Operations.

Requirements

• Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required.
• MBA or Advanced Degree preferred.
• Minimum 5-7 years of relevant Operations experience.
• Proven data-driven decision-making skills.
• Extensive experience in reporting, data mining, and ad hoc analytics tools.
• Advanced Excel skills including use of macros.
• Detail-oriented and self-motivated; able to function effectively when working independently or in a team.
• Excellent presentation abilities.
• Excellent listening, verbal, and written communication skills.
• Shown process improvement skills including Six-Sigma or BPI experience is a plus.
• Ability to operate and maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment.
• Aptitude for synthesizing quantitative and qualitative data.
• Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement.
• Experience in driving large scale programs and putting measurement systems in place.

Nice To Haves

• Candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded.
• Natural curiosity and desire to understand how things work.
• Ability to think in an unexpected way and influence peers with data-driven models.
• Ability to change the thinking of, or gain acceptance of, others in sensitive situations.
• Passion and drive with phenomenal sense of urgency.
• Ability to make key decisions and deliver results under extremely tight and stressful timelines.
• Ability to deal with an immense degree of ambiguity and create in an unstructured environment.
• Ability to multi-task and drive end-to-end customer focus.

Responsibilities

• Become an authority on supply chain KPIs and complexities to optimize Reseller Operations.
• Drive and provide key inputs to critical run-the-business alignment discussions and planning with cross-functional partners such as SDM, WWRO CSAM, and Logistics Teams.
• Provide data-driven models and analyze data to drive the business and make key business decisions.
• Aggregate key channel insights across the Americas region and influence business decisions to optimize sell-through.
• Play a critical role in the standardization of account deliverables.
• Partner closely across all reseller channels on key initiatives and reporting requirements.
• Participate in cross-functional teams to take projects from concept phase to implementation.
• Identify process improvement opportunities as supported by data analysis.
• Create the appropriate measurement framework to drive corrective action and improve customer experience.
• Lead and/or participate in cross-functional teams to address business or systems issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree