Americas HQ Business Operations Analyst

Cisco • Durham, NC

4d • $92,000 - $123,800 • Remote

About The Position

Meet the Team Operations is a key part of our Americas Sales organization and is central to our ongoing transformation and growth. As an Operations Analyst, you will support the Americas Architecture team and help enable Cisco's Architectures to evolve and succeed. In this critical role, you'll gain valuable insights into what drives our Architectures and the future direction of Cisco. What You Will Do As a member of our Americas Sales Operations team, you will: Provide New Year Readiness support for Americas Software and Services, assisting in preparations and process updates for the upcoming fiscal year. Support goaling, bookings, and pipeline reporting to ensure sales targets and progress are tracked accurately. Conduct sales data analysis and assist in the development of monthly business requirements documentation. Create and maintain dashboards and reporting tools (using platforms such as Centro, Salesforce, FinBI, and HANA) to deliver actionable business insights to sales and leadership teams. Collaborate with SW/Svcs leaders and cross-functional teams to develop, track, and report on key performance indicators (KPIs) and sales metrics. Support sales leaders with “run-the-business,” “report-the-business,” and “change-the-business” activities by providing data, reports, and operational assistance. Assist with compensation support activities, helping to ensure accurate and timely processing. Help gather business requirements, create mockups, and contribute to quarterly and monthly business reviews. Participate in sales enablement activities and operational efficiency projects, working closely with various stakeholders. At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. For 40 years, we've been innovating to create solutions that power how humans and technology work together across the physical and digital worlds. Our solutions provide customers with unparalleled security, visibility, and insights across their digital footprint. We work as a team, collaborating with empathy to achieve impactful results on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Requirements

• BA/BS degree
• 1-3 years of experience in a business analyst or related role
• Familiarity with Cisco Americas Sales hierarchy, forecasting, and reporting tools

Nice To Haves

• Experience working in cross-functional teams or on project-based initiatives
• Strong analytical and interpersonal communication skills
• Ability to translate complex data into clear, actionable insights
• Experience supporting or collaborating with field sales, architecture sales, engineering, or sales operations
• “Team first” mentality and commitment to shared goals

Responsibilities

• Provide New Year Readiness support for Americas Software and Services, assisting in preparations and process updates for the upcoming fiscal year.
• Support goaling, bookings, and pipeline reporting to ensure sales targets and progress are tracked accurately.
• Conduct sales data analysis and assist in the development of monthly business requirements documentation.
• Create and maintain dashboards and reporting tools (using platforms such as Centro, Salesforce, FinBI, and HANA) to deliver actionable business insights to sales and leadership teams.
• Collaborate with SW/Svcs leaders and cross-functional teams to develop, track, and report on key performance indicators (KPIs) and sales metrics.
• Support sales leaders with “run-the-business,” “report-the-business,” and “change-the-business” activities by providing data, reports, and operational assistance.
• Assist with compensation support activities, helping to ensure accurate and timely processing.
• Help gather business requirements, create mockups, and contribute to quarterly and monthly business reviews.
• Participate in sales enablement activities and operational efficiency projects, working closely with various stakeholders.

Benefits

• U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees