Americas Delivery Center ServiceNow Pod Lead - Technology

Protiviti

131d • $82,000 - $138,000

About The Position

The Protiviti Career provides an opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growing technology competency. Embracing Protiviti’s vision of 'Bringing Confidence to a Dynamic World,' the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.

Requirements

• Bachelor’s degree from an accredited university in relevant academic area or equivalent relevant work experience.
• 5+ years working in technology or related fields, either in professional services or industry.
• 3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR).
• Proficiency in Microsoft Office suite applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint.
• Demonstrated experience with building ServiceNow reports and dashboards.
• In-depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs.
• Experience working within an operationally driven or shared services environment.
• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring, coaching, oversight and review of work.

Nice To Haves

• Preferred experience using relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable).
• Professional Certification such as PMP, Scrum Master, or advanced technical certifications are a plus.
• Certified as ServiceNow – System Administrator (CSA) and/or Certified as ServiceNow – Application Developer (CAD) are a plus.

Responsibilities

• Oversee a team of analysts and senior analysts through multiple projects to ensure quality and efficiency.
• Collaborate to complete projects and assignments in support of Protiviti’s Solution offerings.
• Conduct project or team meetings, including project kickoff and closing meetings.
• Prepare and review project deliverables and reports.
• Perform job administration responsibilities, including status reports, budget to actuals, performance management activities, and performance evaluations.
• Work collaboratively with many cross-functional teams and stakeholders.
• Establish and cultivate business relationships and a professional network, including with senior executives.
• Lead and implement key initiatives for multiple teams of varying size and complexity.

Benefits

• Medical, dental, and vision coverages.
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave up to 10 weeks.
• Short/long term disability.
• 401(k) savings and investment plan with an employer match of 50% on the first 6% of contributions.
• Choice Time Off (CTO) for vacation, personal needs, and sick time.
• Up to 20 days of CTO per calendar year for new hires.
• Up to 11 paid holidays each calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees