American Sign Language Manager

Propio•Overland Park, KS

14h•Onsite

About The Position

Candidates located in the Kansas City Metro and able to come onsite to our Overland Park, KS HQ are preferred. Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. We are seeking an American Sign Language Manager to help lead and grow our rapidly expanding Video OnDemand ASL service. This role is at the center of a 24/7 operation—driving reliable coverage, smart scheduling, and strong fill rates while partnering closely with operations and recruitment to shape future staffing and boost interpreter engagement. You’ll use data, technology, and relationship-building to keep things running smoothly, all while upholding the highest standards of confidentiality and delivering culturally respectful support to the D/deaf and ASL communities.

Requirements

BA degree or higher
Strong foundational understanding of D/deaf culture and communities
Advanced level computer skills
Excellent resourcefulness, ownership, and attention to detail
Thrives on fast-paced problem-solving and keeps daily operation stable
Excellent English written and verbal communication (signing is a plus)
Outstanding customer service and professional behavior
Ability to manage confidential and sensitive information
Trust building and cultural respect for the D/deaf/ASL communities
Strong interpersonal skills, flexibility, and customer service orientation
Demonstrates excellent listening skills
Ability to interact, negotiate and communicate with people over video
Demonstrates ability to follow directions and contributes to problem-solving

Responsibilities

Maintain contractor/staff consistency and commitment in a highly competitive industry
Maintain operational structure and fill-rates within our 24/7 on-Demand portal, minimizing and preventing service gaps
Schedule management using proprietary portals and scheduling platforms
Oversee team activities on an individual and holistic level on DoD, WoW and MoM cadences
Manage user accesses and settings for active members on our interactive portal
Building workforce retention through relationships and incentive programs
Working alongside operations and recruitment teams to forecast future staffing
Data analytics and activity tracking to optimize scheduling and success rates
Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards
Participates in continuing annual educational programs by Propio
Completion of daily activity logs, shifts and other documentation
Other duties as assigned