American Girl Restaurant Party Planner (Seasonal)

Mattel • Los Angeles, CA

112d

About The Position

The Party Planner is located at the AG Retail Chicago location and reports directly to the Assistant Store Manager. This position is responsible for working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications. If you have experience in customer relations, event planning and execution, or parties, and have the ability to perform multiple tasks simultaneously in a high-pressure, fast-paced environment while maintaining a positive attitude, we want to hear from you.

Requirements

• Minimum of 6 months’ work experience in customer relations, parties or events.
• One to two years’ experience in a high-volume, fine-casual dining or related restaurant, preferred.
• Experience working with children, preferred.
• Current ServSafe certification, preferred.
• Good verbal and communication skills are required.
• Must enjoy public speaking, children, and possess a warm and friendly demeanor.
• Ability to perform diverse physical tasks, including some heavy lifting (approximately 30 – 50 pounds), transporting full trays and bus tubs that weigh up to 30 pounds.
• Constant standing and walking and exposure to a loud working environment.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards.
• Communicates with the customer prior to the event.
• Creates and maintains a pleasant ambiance in the dining room and party rooms.
• Works with the party team to greet and seat guests in a timely manner.
• Shares store and event information with guests.
• Takes and delivers beverage and food orders.
• Upsells and services the party throughout the event.
• Prepares desserts and to-go transactions.
• Delivers and processes checks, buses and resets tables, performs daily clean up, and restocks supplies.
• Meets sales goals and budgetary guidelines.
• Works with external vendors and places product orders in a timely manner.
• Ensures customer satisfaction by providing an exceptional party experience.
• Oversees resolution of customer service issues and requests in a gracious manner.
• Executes events to AG standards, including games, crafts, hair styling and skin care of dolls.
• Maintains ongoing party communications with staff, management, and the Retail Sales and Services department.
• Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
• Assigns and completes daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
• Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.
• Takes the initiative to train, teach and assist teammates, including providing assistance to various areas of the restaurant, when needed.

What This Job Offers

• Number of Employees: 5,001-10,000 employees