American Girl Personal Shopper (Full-Time/ Benefitted)

Mattel • Dallas, TX

1d • Onsite

About The Position

The Opportunity: The Personal Shopper is located at the AG Retail Dallas location and reports directly to the Sales Manager. This position is responsible for giving customers the highest level of personalized service through client development. The individual we seek has high energy and a positive attitude, is highly organized, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

Requirements

• High school degree or equivalent, preferred.
• 2-3 years of work experience, specifically sales and client development, preferred.
• Experience working with a broad and diverse work force and customer base, including children, preferred.
• Must have strong organizational and communication skills (both verbal and written).
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel, and Outlook).
• Must be available to work evening, weekend, and holiday shifts.

Responsibilities

• Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining, and store experiences, overcoming objections, and closing the sale, and responding to special requests.
• Build a client base and foster client relationships by optimizing selling opportunities.
• Maintain regular communication with clients via phone and written correspondence, including scheduling appointments on a regular basis.
• Maintain client information in an organized manner.
• Meet or exceeds personal and department sales goals.
• Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
• Assists with training new employees to the department.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED