American Girl NYC Personal Shopping Assistant (Seasonal)

Mattel Sales Corp • New York, NY

406d

About The Position

The Seasonal Part-Time Personal Shopping Assistant at American Girl NYC is responsible for providing exceptional customer service and administrative support to Personal Shoppers. This role involves engaging with customers, assisting with special events, and ensuring a positive shopping experience for clients and their families.

Requirements

• 1 to 2 years of retail sales and service experience preferred.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook).
• Demonstrated ability to work with a diverse workforce and customer base, including children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Availability to work evening, weekend, and holiday shifts.

Nice To Haves

• Previous experience in office administration.

Responsibilities

• Provide premium customer service by addressing customer inquiries and resolving concerns.
• Assist with the selling and booking of in-store special events and Bistro parties.
• Check in guests for in-store special events or parties and prepare gifts and goodie bags.
• Assist with personal shopping appointments, including preparation and support on the sales floor.
• Initiate and respond to client communications, schedule appointments, and follow up as needed.
• Utilize Microsoft applications, including Outlook, for administrative duties.
• Stay updated on product knowledge and services.
• Balance work tasks while supporting Personal Shoppers individually.
• Follow all company standards, guidelines, policies, and procedures consistently.

Benefits

• Hourly rate of $18.50 based on education, skills, and experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed