American Girl NYC - Assistant Restaurant Manager (Fulltime/Benefitted)

Mattel • New York, NY

102d • $64,000 - $70,000

About The Position

The Assistant Restaurant Manager is located at the AG Retail NY location and reports directly to the Restaurant Manager. This role involves supervising the execution of service standards for the restaurant staff, supporting the Restaurant Manager in overseeing customer service issues and restaurant standards, and ensuring food quality and consistency. The Assistant Restaurant Manager will also manage restaurant operations in the absence of the Restaurant Manager and ensure the maintenance of restaurant equipment. This position requires a dynamic and fast-paced approach to decision-making that impacts both the team and customers.

Requirements

• Management position experience in fine dining or related restaurant with high volume and fast paced environment.
• Current State Sanitation Certification, Serv Safe, Safe Alcohol Consumption Certificate preferred.
• Computer skills required for Microsoft Software, restaurant reservation systems, POS systems, and inventory systems.
• Strong understanding in food preparation, cooking, and kitchen management.
• Ability to perform diverse physical tasks, including constant walking, standing, and some heavy lifting (up to 50 lbs.).
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Strong leadership, coaching and problem resolution skills.
• Highly proficient in communicating in a calm, clear, empathetic, but direct manner.
• Organizational skills, ability to lead multiple tasks, delegate appropriately and meet deadlines/goals.
• Ability to troubleshoot and be flexible.
• Lead by example and consistently demonstrate positive relationships and teamwork.

Responsibilities

• Supervise the execution of service standards for the restaurant staff.
• Support Restaurant Manager to oversee resolution of customer service issues.
• Ensure dining room and private dining room ambience is maintained consistently.
• Ensure food quality and consistency, special requests, and special dietary needs.
• Oversee all aspects of the restaurant operations in partnership with the Restaurant Manager.
• Independently manage restaurant operations in absence of Restaurant Manager.
• Ensure the maintenance of restaurant equipment and manage operational needs of the Zomato reservation system.
• Support the Levy partnership.
• Manage the development and performance management of the restaurant staff.
• Oversee hiring needs and training of staff in conjunction with Restaurant Leadership Team and HR Manager.
• Support Restaurant Manager to achieve financial goals.

Benefits

• Annual base salary range between $64,000 and $70,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees