Ambulatory Triage Registered Nurse (RN) -Family Medicine, Per diem

Dartmouth-Hitchcock Health•New London, NH

99d

About The Position

The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.

Requirements

Ability to maintain valid Registered Nurse license require
Ability to effectively operate electronic health record software require
Ability to utilize the nursing process in providing patient care required.
Ability to effectively document patient information and the nursing process
Ability to effectively operate a variety of Microsoft Office, Outlook DH applications required.
Ability to demonstrate necessary competencies for specific jobs require
Ability to participate in departmental QI activities
Knowledge of departmental/organizational emergency preparedness procedures require
Ability to effectively use the DH/NLH intranet to access the policies and procedures
Ability to work in a fast paced, multi-tasking medical office
Ability to consistently display professional, ethical, standards of care required.
Knowledge of and ability to apply the principles of evidenced based nursing care required
Minimum of 3-5 years successful RN Practice with adult and pediatric populations required
Graduation from an accredited school of nursing required.
Licensed RN with NH eligibility
(BLS) Basic Life Support within 30 days

Nice To Haves

Prior triage experience preferred.
Primary care or emergency department triage background
Candidates with experience in customer service within the health/medical industry
Bachelor of Science in Nursing preferred.

Responsibilities

Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
Book same day appointments into practice specific schedules per protocols
Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
Escalate any potential problems to the appropriate supervisor.
Ability to maintain confidentiality standards when handling and processing records.
Able to work in a fast-paced environment handling a varied number of calls per day
Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
Calm and patient demeanor paired with attention to detail
Excellent written and oral communication and customer service
Ability to work across multiple teams
Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
Other duties as assigned.