The Ambulatory Triage Nurse uses the nursing process to triage telephone calls from patients and families in order to assess, arrive at appropriate care disposition, and advise for each situation. The role uses approved protocols to guide decision making, works cooperatively with health care providers and clinic staff to ensure resolutions that best serve the patient and family, educates parents/patients on managing their sick child in the home setting, and assists clinicians in communication with patients as directed. The role works during normal clinic hours which may include evenings and weekends.