Ambulatory Template Coord

University of Utah•Salt Lake City, UT

30d•$19 - $27•Hybrid

About The Position

Position Summary: Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined template build process. Performs duties pertaining to scheduling templates, managing day to day, opening and closing of templates, visit type and block adjustments. Works as part of the team tasked with the centralization of provider templates, utilization for University of Utah Health in the Department of Pediatrics. Works collaboratively with Department leadership, Primary Children's Hospital ( PCH ) and physician faculty members. Conducts routine meetings with divisions/stake holders to review provider schedules and clinical profile/ FTE . Recommends changes when necessary and assists in implementation of provider schedules/templates. The ambulatory group in the Department consists of 12 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children's Outpatient Services building ( PCOS ), Primary Children's Hospital ( PCH ) Riverton, PCH Layton, and some satellite clinics. For this position, opportunities for a hybrid telework schedule may be available if supported by operational needs, and it also requires site rotations and in-clinic rotations at 250 E. 200 S., Salt Lake City, UT, and our Eccles outpatient clinic building at 81 N. Mario Capecchi Dr., Salt Lake City, UT. The University of Utah offers a comprehensive benefits package including: Excellent health care coverage at affordable rates (see the Summary Comparison for more information) 14.2% retirement contributions Generous paid leave time 11 paid Holidays per year 50% tuition reduction for employees, spouses, and dependent children Flex spending accounts University provided basic employee life insurance coverage equal to a salary of up to $25,000 Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet. Free transit on most UTA services Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities Additional benefits information is available at https://benefits.utah.edu/.

Requirements

Three years of experience working in a medical office or clinic, with an emphasis in scheduling or template build, or equivalency (one year of education can be substituted for two years of related work experience).
This position is patient-sensitive and must fulfill all associated requirements.
We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy.
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Nice To Haves

Two years of experience in a hospital, clinic or laboratory setting.
Patient registration or related experience also preferred.
This position is patient-sensitive and must fulfill all associated requirements.
We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy.
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Basic computer skills: familiarity with Microsoft Office and ability to navigate four to eight computer programs simultaneously.
Experience with Epic scheduling system(s) and medical terminology.
Experience with QGenda Scheduling Software.
Experience with building pediatric subspecialty templates.
Scheduling and phone customer service experience in medical office.
One-year experience in patient registration, admitting or related work.
Typing speed of 40 WPM or more and/or ability to use ten-key by touch.
Excellent interpersonal and communication skills.
Demonstrated ability to work independently.
Applicants will be screened according to preferences.

Responsibilities

Establish and maintain positive working relationships with outpatient clinics, department staff and leadership.
Coordinates and maintains master provider scheduling templates that align with organization template standards and scheduling best practices.
Collaborates and consults with essential parties regarding template design and change requests (access specialist, providers, clinics leadership, etc.) and gains appropriate approval.
Notify leadership when changes do not follow expected template build principles, visit duration is extended, or a redesign of the department templates may be needed.
Understand the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality.
Review work list and prioritize request based on Emergent, Urgent, and Routine request.
Coordinate work assignments with team members.
Facilitate and triage the priority of requests, complete build, conduct user testing and close loop with practice.
Help facilitate/contact patients when appointments have to be bumped/moved.
Assist with department projects and support as needed.
Effectively addresses challenges while maintaining stability and positive outcomes.
Demonstrates strong self-management skills, effectively utilizing time and resources to accomplish objectives.
Skilled in prioritizing tasks and managing multiple responsibilities simultaneously to maintain efficiency and focus.
Consistently honors commitments and meets deadlines, ensuring reliability and accountability.
Communicates clearly and professionally through both written and verbal channels, conveying intent precisely and reducing the need for follow-up clarification.

Benefits

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities