Ambulatory Supervisor - Virtual Visit Support Center

Texas Children's Medical Center•Houston, TX

17h

About The Position

We are searching for an Ambulatory Supervisor with the Virtual Visit Support Center in The Medical Center — someone who works well in a fast-paced setting. In this position, you'll provide patient access to all clinical locations by managing the daily operations of the Ambulatory Service Representative functions. Think you’ve got what it takes?

Requirements

High school diploma or equivalent
2 years Health Care experience required
Supervisory experience and/or emergency center registration experience preferred

Nice To Haves

Associate's degree preferred

Responsibilities

Ensures that all staff complete daily patient registration procedures per departmental processes in a timely manner for each day clinic is in session
Minimizes registration errors that result in accounts being kicked to a re-work work queue
Ensures that staff is attempting to collect co-pays, deductibles, and out of pocket amounts prior to patient leaving the clinic
Monitors, and when necessary, completes quality audit reviews on a sample of clinic patients per each staff member
Investigates and corrects issues with cash drawers, charge entry and other processes
Creates, changes and coordinates provider master schedules/templates for new and existing providers in partnership with department
Manages admission, scheduling, check-in/welcome desk, patient packets, registration, insurance authorization, payment collection processes, and clinic flow
Ensures appropriate communication occurs between non-clinical and clinical team members, to promote efficient patient care
Establishes, in conjunction with the manager, departmental efficiency and quality goals for the clinics
Aligns departmental resources to meet the established efficiency and quality goals
Tracks performance against efficiency and quality goals
Communicates progress against established goals to staff and the manager
Coordinates resources (staff, equipment, and space) and work assignments to meet process performance targets and departmental customer services expectations
Provides ongoing training, coaching, and development of Ambulatory Service Representative team to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
Assists in the development of annual performance management tools for staff
Works with manager and assistant director to identify potential areas for improvement in the clinic processes
Accurately inputs registration information into Epic