Ambulatory Services Representative, Spine Center - 40 hours, Days

UMass Memorial Health • Madison, WI

93d

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. This position performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. The role includes assessing patients’ needs, including but not limited to, financial counseling, interpreter services, social services and referring to the appropriate person or area. The position also alerts providers to emergent patient care needs.

Requirements

• High School Diploma required.
• 3 years of related experience required, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Ability to work under stressful situations.
• Exemplifies professional behavior and excellent communication and human relations skills.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Benefits

• $3,000 Sign-On Bonus available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees