Ambulatory Services Representative II - Kelsey Seybold Clinic - Springwood Villages

UnitedHealth Group • Spring, TX

89d • $17 - $31

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Requirements

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
• 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training.
• 1+ years KSC CBO, Managed Care or Contact Center experience.
• Experience with computers and Windows based software including Word and Excel.
• Fluent in English, verbal and written.

Nice To Haves

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
• 2+ years of insurance and/or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients.
• 2+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience in a medical office setting.
• EMR/Epic experience.
• Bilingual- English/Spanish.
• Basic calculator skills.
• Excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.

Responsibilities

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction.
• Endorses mutual respect amongst all members of the healthcare team.
• Practices positive guest/peer relationships and works with others to promote an efficient and effective team.
• Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients.
• Provides assistance to patients so that the patient can be processed quickly and efficiently and to ensure that accurate information is obtained and conveyed to the patient.
• Relays information regarding wait time to patients.
• Answers questions and provides assistance to patients either directly or by referring them to the appropriate person/department.
• Assists with filling out forms and paperwork required by the clinic.
• Updates patient demographics and insurance information in Epic.
• Obtains necessary corporate accounts/Worker's Compensation information and ensures proper billing and reporting.
• Processes check-in and check-out in Epic system allowing for immediate charge entry into the accounts receivable system.
• Collects appropriate fees, co-pays, deductibles and co-insurance amounts as determined and documented by the financial review personnel.
• Issues receipts for all monies received.
• Performs reconciliation procedures in Epic system within 48 hours of date of service.
• Processes registration of new patients including name search, pseudo number conversion and account set up with insurance, demographic information and scans insurance card into Epic.
• Schedules appointments in the computer system following clinic standards and procedures.
• Schedules ancillary appointments providing instructions and preps when necessary.
• Confirms future appointments one day in advance of appointment or as directed by site management.
• Answers, screens and directs incoming calls according to PBX standards and procedures.
• Reports internal and external complaints to Coordinator, Supervisor or Clinic Administrator in a timely manner.
• Activates and cancels call forwarding to/from the Contact Center at the scheduled times.
• Maintains an updated list of all physicians, departmental and internal extensions.
• Performs cash control procedures for daily accounting of opening cash drawer and balancing of end of day totals.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED