Ambulatory Services Manager

Medical University of South Carolina • Charleston, SC

1d

About The Position

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

Requirements

• (Clinical) Bachelor of Nursing (BSN) degree; Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) in lieu of BSN.
• (Non-clinical) A bachelor’s degree in business management with minimum of 3 years of physician office/clinic experience or equivalent combination of education and experience.
• Minimum of two years of leadership experience required.
• Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required
• Extensive knowledge of the unit's patient population, health care trends, community and regional resources and service availability to these populations.
• An ability to establish working relationships with diverse groups and individual, medical staff and other health care disciplines.
• Demonstrated ability to work and communicate effectively with physicians, patients and staff; talent for motivating teams and individuals to accomplish goals
• Strong problem-solving, analytical skills and interpersonal skills
• Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications.
• Effective verbal and written communication skills and strong decision making and organizational skills are essential.
• Proficiency in Microsoft Office with emphasis on Excel and pivot tables and experience with practice management software preferred.
• Experience with development and review of Profit & Loss statements, and the budgetary process preferred.
• Proven track record in customer satisfaction and employee satisfaction.
• Skilled at taking teams to the next level through effective leadership, empowerment, and management.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills.
• Skilled in organizing work, prioritizing, and achieving goals and objectives.
• Knowledge of EHR.
• Must be able to work independently under the direction of their supervisor.
• Continuous requirements are to perform job functions while standing, walking, and sitting.
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
• Ability to be qualified physically for respirator use, initially and as required.
• Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
• Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36” to overhead 25 lbs.
• Infrequently work in dusty areas and confined/cramped spaces.

Responsibilities

• Direct the day-to-day operations to ensure the clinic is providing quality patient care.
• Manage the Human Resources functions to ensure the needs of the patient are met.
• Ensure care team members of the clinic provide the highest quality of care and are in compliance with Federal, State and other regulatory agency standards.
• Collaborate with Director to formulate plan for employee engagement and professional development.
• Implement and participate in Performance Improvement/research activities designed to improve patient care, clinic efficiencies and organizational processes.
• Participate in patient care as needed
• Provide direct supervision of medical office staff and manage vendors providing services to building.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager