Ambulatory Service Representative - Orthopaedic Clinic - Full-time/Days
About The Position
The Ambulatory Service Representative (ASR) welcomes patients and families on arrival to the ambulatory practice and hospital outpatient areas and performs check-in procedures in a timely, customer friendly and efficient manner in accordance with Children's Hospital guidelines. Responsible for the work related to the patient's pre-registration and in-person registration including the accurate capture and validation of demographic and insurance data, insurance information collection and coding, insurance eligibility verification, and the collection of co-payment (both provider and facility), deductible and other known self-pay amounts. Partners with providers to schedule follow up appointments for patients during the visit as needed, and coordinates appointments with other departments and facilities as needed. Responsible for the provider end-of-day claim closure reconciliation procedures including screening of the charge capture system (ICD-9/10 diagnosis code and provider charge entry), claim creation, encounter closure and registration and front end claim edits for provider billing. Provides general clerical duties to the department and utilizes multiple systems effectively to support and maximize workflow and department operations and ensure accuracy and patient confidentiality (HIPAA). Participates in department projects that result in process improvements and contributes both individually and with the team to support accomplishment of strategic initiatives for the Division.
Requirements
- Minimum two (2) years Clerical and/or healthcare experience required
- Secretarial/clerical skills preferred
- Proficient computer skills and aptitude, excellent communication/interpersonal skills as well as the ability to problem solve effectively and handle multiple priorities
- Bilingual skills preferred.
- High School diploma as accredited by the US Department of Education or GED required
Nice To Haves
- Secretarial/clerical skills preferred
- Bilingual skills preferred.
Responsibilities
- Welcomes patients and families on arrival to the ambulatory practice and hospital outpatient areas and performs check-in procedures in a timely, customer friendly and efficient manner in accordance with Children's Hospital guidelines.
- Responsible for the work related to the patient's pre-registration and in-person registration including the accurate capture and validation of demographic and insurance data, insurance information collection and coding, insurance eligibility verification, and the collection of co-payment (both provider and facility), deductible and other known self-pay amounts.
- Partners with providers to schedule follow up appointments for patients during the visit as needed, and coordinates appointments with other departments and facilities as needed.
- Responsible for the provider end-of-day claim closure reconciliation procedures including screening of the charge capture system (ICD-9/10 diagnosis code and provider charge entry), claim creation, encounter closure and registration and front end claim edits for provider billing.
- Provides general clerical duties to the department and utilizes multiple systems effectively to support and maximize workflow and department operations and ensure accuracy and patient confidentiality (HIPAA).
- Participates in department projects that result in process improvements and contributes both individually and with the team to support accomplishment of strategic initiatives for the Division.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
