Ambulatory Service Representative, Cardiology Medicine Clinic, 40 Hours, Days

UMass Memorial Health Care•Worcester, MA

37d•$21 - $34•Onsite

About The Position

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions.

Requirements

High School Diploma.
3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
Requires the ability to use specialized applications software and computer systems.
Necessitates individuals who are multifunctional and able to work under stressful situations.
Exemplifies, professional behavior and excellent communication and human relations skills.

Nice To Haves

Associate's or Bachelor's degree.
Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
Confirms and verifies patient demographic and insurance information.
May collect co-payments from patients upon arrival.
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.