Ambulatory Service Representative II - Hematology/Oncology - Kelsey Seybold Clinic - North Houston Campus

UnitedHealth Group Inc.•Houston, TX

44d•$18 - $32•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

High School diploma or G.E.D
1+ years of direct face to face customer service experience
1+ years of cash handling or collections experience
6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
Experience with computers and Windows-based software including Word and Excel
Knowledge of customer service principles and practices
Fluent in English, verbal and written
Basic Math ability

Nice To Haves

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
EMR/Epic experience
Proven basic calculator skills
Bilingual - English/Spanish

Responsibilities

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner
The ASR II is responsible for check-in and check-out functions, including registration and cashiering
The ASR II must maintain a neat and professional appearance and an organized work area