Ambulatory Service Manager- Pediatric Specialty Care and Afterhours

Medical University of South Carolina•Summerville, SC

3d•Onsite

About The Position

MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric neurology, endocrinology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed. Responsible for overall management and leadership of specialty care physician practice operations including business operations, financial management, human resource management, information management, patient care systems, and quality management. Ability to provide consistent leadership and maintain excellent interpersonal relations with physicians and administrative staff is critical while continually working to increase and maintain interaction of physicians into the MUSC Health System.

Requirements

Bachelor's degree in Business Management or related field required.
Minimum 2+ years of prior healthcare leadership experience required.
Skilled at taking teams to the next level through effective leadership, empowerment and management.
Possesses leadership, communication, and critical thinking skills.
Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
Skilled in analyzing situations accurately and taking effective action.
Strong interpersonal skills.
Skilled in organizing work, prioritizing, and achieving goals and objectives.
Knowledge of EHR.
Ability to perform job functions while standing. (Continuous)
Ability to perform job functions while sitting. (Continuous)
Ability to perform job functions while walking. (Continuous)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work outside in temperature extremes. (Infrequent)
Ability to work from elevated areas. (Frequent)
Ability to work in confined/cramped spaces. (Frequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Continuous)
Ability to twist at the waist. (Frequent)
Ability to squat and perform job functions. (Frequent)
Ability to perform "pinching" operations. (Frequent)
Ability to perform gross motor activities with fingers and hands. (Continuous)
Ability to perform firm grasping with fingers and hands. (Continuous)
Ability to perform fine manipulation with fingers and hands. (Continuous)
Ability to reach overhead. (Frequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to use lower extremities for balance and coordination. (Frequent)
Ability to reach in all directions. (Continuous)
Ability to lift and carry 50 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36" to overhead 25 lbs. (Infrequent)
Ability to exert up to 50 lbs. of force. (Frequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand or at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to deal effectively with stressful situations. (Continuous)
Ability to work rotating shifts. (Frequent)
Ability to work overtime as required. (Frequent)
Ability to work in a latex safe environment. (Continuous)
Ability to maintain tactile sensory functions. (Continuous)
Ability to maintain good olfactory sensory function. (Continuous)
Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Responsibilities

Manages the day-to-day operations to include ongoing review and evaluations of operational issues.
Recommends measures to improve performance and increase efficiency in the office.
In collaboration with administrative team, assures that all providers and staff are adequately on-boarded and trained regarding operational practices protocols, and policies, including the appropriate use of EHR.
Continuously monitors for compliance.
Initiates and facilitates monthly staff meetings.
Follows up timely to issues needing resolution.
Attends provider meetings as necessary as operational stakeholder.
Attends educational conferences, seminars, and activities to keep informed of new developments in the health care field.
Oversees the ordering, stocking, and maintenance of adequate inventories of all medical and office supplies.
Reviews all invoices and statements received from vendors for payment.
Checks all invoices for discounts earned.
Works and collaborates with other Leaders to ensure practices are staffed appropriately.
Participates in ad hoc projects, as assigned.
Attends and participates in meetings/committees, and presents reports as needed.
Leads/Assists in Human Resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training and continued education of staff to ensure compliance with performance standards.
Develops staff through coaching, mentoring, rewarding, re/training, and guiding.
Assists the management team with investigations of patient complaints and incidents.
Performs staff education and/or re/training if needed in resolution of an event.
Empowers employees and recognizes and rewards their contributions.
Commits to a focus on continuous improvement of workflow processes and procedures.
Prepares office budget under the direction of management.
Monitors, verifies and reconciles expenditure of budgeted funds.
Maintains adequate inventory and effectively controls practice expenses in accordance with medical office budget.
Reviews Provider Scorecards monthly for performance expectations (i.e. patients/day, collections, coding, projected revenue vs. actual, etc.) and reports at appropriate meetings.
Identifies/implements cost-effective approaches to increase revenue streams and ROIs.
Ensures quality of work performed by direct reports.
Participate in patient care as needed