Ambulatory Practice Coordinator I

South Shore Health • Kingston, MA

2d • $19 - $26 • Onsite

About The Position

Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling. Performs other functions, including answering the phones, faxing, calling for outside records, processing forms, and additional tasks as directed.

Requirements

• Minimum Education - Preferred High School Diploma
• Minimum Work Experience One to three (1–3) years of healthcare office experience is required/preferred.
• Required additional Knowledge and Abilities Strong customer service skills are required in person and by telephone.
• Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred.

Responsibilities

• CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in the office and on the telephone, with professionalism and directs to appropriate services.
• SCHEDULING APPOINTMENTS Schedules primary care appointments efficiently, accurately, coordinated and integrated to maximize optimal utilization of resources and patient access to services. Respect patient privacy and understand the impact of data accuracy on the Medical Center operations.
• DAILY ASSIGNMENTS AND LONG-TERM PROJECTS Works independently to complete daily assignments by the end of the shift and long-term assignments by the deadline established
• TECHNOLOGY Embraces technological solutions to work processes and practices
• PATIENT INTERACTIONS: Staff will work to enhance the patient experience in every interaction.
• DEPARTMENT WORKFLOW AND OPERATIONS: Staff will work together to facilitate a smooth department workflow:
• DAILY OFFICE FUNCTIONS: Staff can independently manage daily office functions:

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees