Ambulatory Patient Access Representative-Eye Clinic

Nationwide Children's Hospital • Columbus, OH

95d

About The Position

This is a full-time, benefits-eligible role at Nationwide Children’s Hospital, working Monday to Friday from 8:30 AM to 5 PM. The position involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts as needed. The role is essential in providing excellent customer service to patients and their families by adhering to best practices and standard operating procedures.

Requirements

• High School Diploma or equivalent required.
• One year of health care experience preferred.
• Demonstrated computer skills with the ability to navigate current technology systems.
• Strong administrative skills.
• CPR certification based on position and as determined by manager.

Nice To Haves

• Associate’s Degree preferred.

Responsibilities

• Greets and registers patients in registration areas that report up through Patient Access.
• Answers telephone calls and schedules appointments.
• Pulls and files medical charts when indicated.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient eligibility for indicated insurance.
• Communicates differences in insurance eligibility to customers.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customers on requirements for insurance and financial assistance.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff.
• Assists in the shadowing/precepting of new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees