Ambulatory Operations Coordinator, Neurology, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

To provide leadership and departmental support around system initiatives, strategies, and projects. The role would focus on clinical or non-clinical areas to identify trends, review and create metrics to measure successes, find gaps and trends and implement process corrections. The Strategic Operations Coordinator will assist with any patient care needs when appropriate, clinic flow, and other duties that will grow the division.

Requirements

Minimum Required: High School Diploma/GED.
2+ years experience in healthcare ambulatory setting.

Nice To Haves

Preferred: Associate's Degree.

Responsibilities

Department Strategic Initiatives and Leadership support: Development trainings and roll out to staff within guidelines of departmental initiatives
Train staff, track and monitor trainings, identify gaps or needs in trainings
Create strategies for departments that support initiatives, goals, budgets, staffing, etc.
Implement strategic plans and carry through to completion
Maintain department goals and tasks to keep them on schedule
Run projects and pull identified resources or work groups when needed for various departmental needs or issues
Support leader in day to day work flows and coverage
Ensure clinical or non clinical needs will be met daily
Adjust staffing or handle staffing at direction of leadership as needed
Delegation of assignments and tasks
Manage day to day sites as needed
Dept Support and Coordination: Coordinates the daily activities of the team.
Plans and schedules work assignments when needed
Anticipates and resolves problems
Investigate patient satisfaction discrepancies and makes recommendations to resolve and ensure future discrepancy is not repeated
Act as Subject Matter Expert for department within scope of practice
Ensure clinic supplies are order JIT and within budget
Reports and Metrics: Create and maintain metrics to which teams would be help accountable
Review with leadership and ensure success of team members
Regularly run reports and track trends
Create action plans around negative trends identified and act as SME in areas of concentration
Standardized Work: Create and ensure standardized work throughout assigned work area
Establish with leadership team best practices and publish
Maintain departmental SOPs, practices, etc.
Other Duties as Assigned