Ambulatory Nurse Coordinator (RN)

MedStar

About The Position

About the Job General Summary of Position Coordinates the operations of designated ambulatory practice(s) associates. Supervises clinical and support staff. Provides direct patient care and assists physicians with patient care. Develops, implements, and maintains operational policies and procedures in consultation with physicians and administrator. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Coordinates the day-to-day patient flow of designated ambulatory practices. Adjusts schedules/patient appointments to meet changing priorities due to severity of patients' needs. Works with physicians and staff to minimize patient wait. Supervises clinical and support staff. Establishes work schedules makes daily assignments delegates and assigns duties/responsibilities. Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the Chief and Administrator. Assures appropriate triage of all incoming patient calls. Assesses acuity of patient condition responding appropriately to requests for appointments, concern with need to be seen and how soon, as well as general clinical question/concern(s). Notifies physicians of discussions as appropriate. Calls in prescription refills after consulting with physician. Notifies appropriate physician of any critical or abnormal results. Notifies patient of results as requested by physician. Completes proper documentation in patient's electronic medical record. Provides direct patient care, including, but not limited to escorting patients to examination room, taking vitals, completing intake in Medconnect, preparing and assisting physicians with procedures as necessary. Ensures the physical well-being of patients. Establishes and maintains systems/procedures to handle referrals in accordance with various insurance guidelines. Obtains authorization(s) for patient admissions, surgical procedures, specific tests, and verification of referrals to specialists from insurance companies/HMOs. Provides patient education based on appropriateness to the clinic. Resolves conflicts between patients, physician, and staff independently and/or in consultation with the physicians and administrative director. Maintains a continuing education program for staff by giving or arranging for in-services and providing for training opportunities. Develops and modifies unit policies procedures and operating protocols to ensure quality performance in conjunction with the physicians and Administrator. Reports statistics, evaluates problems, and proposes solutions for the unit. Monitors and controls the unit's budget in consultation with the physicians and the Administrator. Forecasts activities and costs. Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments. Maintains current knowledge of technical and business developments and communicates relevant information to the work group. Takes actions to support the National Patient Safety Goals nursing sensitive indicators regulatory requirements (i.e. DC Health TJC) and other identified quality metrics. Promotes Pathway to Excellence standards through daily practice. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Requirements

Bachelor's degree in Nursing required
3-4 years of progressively more responsible job-related nursing and medical office practice experience required and in a multiple physician practice preferred
Registered Nurse in the District of Columbia Upon Hire required
BLS Upon Hire required
Certification in the clinical/specialty area from a nationally recognized nursing organization within 1 Year required
PROBLEM SOLVING: Job requires a relatively high level of problem solving to find solutions to difficult human technical clinical or administrative problems.
INTERNAL CONTACTS: Internal contacts necessary to effectively explain and interpret information for others inside the hospital.
INDEPENDENT JUDGMENT: Work assignments are generally received in the form of broad goals or areas of responsibility and requires considerable judgment regarding the interpretation of policies development of procedures and selection of appropriate courses of action.

Responsibilities

Coordinates the operations of designated ambulatory practice(s) associates.
Supervises clinical and support staff.
Provides direct patient care and assists physicians with patient care.
Develops, implements, and maintains operational policies and procedures in consultation with physicians and administrator.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Complies with governmental and accreditation regulations.
Coordinates the day-to-day patient flow of designated ambulatory practices.
Adjusts schedules/patient appointments to meet changing priorities due to severity of patients' needs.
Works with physicians and staff to minimize patient wait.
Establishes work schedules makes daily assignments delegates and assigns duties/responsibilities.
Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the Chief and Administrator.
Assures appropriate triage of all incoming patient calls.
Assesses acuity of patient condition responding appropriately to requests for appointments, concern with need to be seen and how soon, as well as general clinical question/concern(s).
Notifies physicians of discussions as appropriate.
Calls in prescription refills after consulting with physician.
Notifies appropriate physician of any critical or abnormal results.
Notifies patient of results as requested by physician.
Completes proper documentation in patient's electronic medical record.
Provides direct patient care, including, but not limited to escorting patients to examination room, taking vitals, completing intake in Medconnect, preparing and assisting physicians with procedures as necessary.
Ensures the physical well-being of patients.
Establishes and maintains systems/procedures to handle referrals in accordance with various insurance guidelines.
Obtains authorization(s) for patient admissions, surgical procedures, specific tests, and verification of referrals to specialists from insurance companies/HMOs.
Provides patient education based on appropriateness to the clinic.
Resolves conflicts between patients, physician, and staff independently and/or in consultation with the physicians and administrative director.
Maintains a continuing education program for staff by giving or arranging for in-services and providing for training opportunities.
Develops and modifies unit policies procedures and operating protocols to ensure quality performance in conjunction with the physicians and Administrator.
Reports statistics, evaluates problems, and proposes solutions for the unit.
Monitors and controls the unit's budget in consultation with the physicians and the Administrator.
Forecasts activities and costs.
Procures and manages unit equipment, instrumentation, supplies, etc.
Evaluates and recommends new equipment and instruments.
Maintains current knowledge of technical and business developments and communicates relevant information to the work group.
Takes actions to support the National Patient Safety Goals nursing sensitive indicators regulatory requirements (i.e. DC Health TJC) and other identified quality metrics.
Promotes Pathway to Excellence standards through daily practice.
Participates in multidisciplinary quality and service improvement teams as appropriate.
Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.