Ambulatory Infusion Clinic Medical Receptionist

BioMatrix Specialty Pharmacy-posted 24 days ago
Full-time • Entry Level
Onsite • Palmer, AK
251-500 employees
Health and Personal Care Retailers
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The Medical Receptionist serves as the first point of contact for patients, ensuring a welcoming and efficient experience. This role supports the operational flow of the infusion center by managing patient check-ins, scheduling appointments, maintaining records, and assisting the clinical team with administrative tasks. The Medical Receptionist contributes to the luxurious and patient-centered environment that defines our clinic.

  • Greet patients and visitors warmly upon arrival, ensuring a positive first impression of the infusion center.
  • Manage patient check-in and check-out processes, including verifying insurance, collecting co-pays, and updating patient information.
  • Schedule and coordinate infusion appointments, ensuring optimal use of treatment suites and alignment with nursing staff availability.
  • Answer phone calls and respond to patient inquiries, providing general information under the direction of the Patient Navigator and NP-Branch Manager.
  • Maintain accurate and confidential patient records using electronic medical record (EMR) systems.
  • Prepare treatment areas by ensuring necessary paperwork, supplies, and schedules are ready for nursing staff.
  • Assist with insurance verification and pre-authorization processes for infusion therapies as needed.
  • Monitor and order office and clinical supplies to maintain a well-stocked and organized environment.
  • Uphold infection control and safety protocols in the reception and patient waiting areas.
  • Provide administrative support to the clinical team, including faxing, scanning, and filing documentation.
  • Assist with customer service tasks, such as appointment reminders and resolving scheduling conflicts.
  • Participate in ongoing training to stay updated on policies, procedures, and software systems.
  • Other duties as assigned by the Intake Manager and NP-Branch Manager
  • High school diploma or GED required
  • Minimum of one (1) year of professional clerical/receptionist experience required
  • Excellent time management, communication, interpersonal communication, organizational and analytical skills
  • Skills with prioritization and multi-tasking
  • Proficiency with problem resolution
  • Self-motivated and self-disciplined
  • Computer aptitude
  • Mathematical aptitude
  • Exceptional customer service and interpersonal skills with a focus on patient comfort and satisfaction.
  • Proficiency in managing multiple tasks in a fast-paced healthcare setting.
  • Strong organizational skills and attention to detail tor accurate scheduling and documentation.
  • Competence in using EMR systems and basic computer applications (e.g., scheduling software, Microsoft Office).
  • Ability to maintain professionalism and composure under pressure.
  • Collaborative mindset to work effectively with nursing staff, providers, and patients.
  • Adaptability to handle shifting priorities and patient needs.
  • Maintain strict confidentiality of patient information in compliance with HIPAA and policies; breaches may result in immediate termination.
  • Comfort working in a dynamic clinical environment with diverse patient populations.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Become and remain proficient is all programs necessary for execution.
  • This position requires constant sitting with occasional walking, standing, kneeling or stooping.
  • This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
  • This position requires constant talking and hearing.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • This position must occasionally lift and/or move up to 20 pounds
  • Required to move/lift physical hardware.
  • Previous experience as a medical receptionist or in a healthcare administrative role preferred
  • Certification in medical office administration (e.g., Certified Medical Receptionist - CMR) preferred
  • Current BLS-CPR certification preferred
  • Familiarity with outpatient or infusion center operations preferred
  • Basic knowledge of medical terminology, insurance processes, and infusion therapy workflows (preferred).
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