Ambulatory Informaticist

UnityPoint Health • West Des Moines, IA

79d

About The Position

Ambulatory informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users and may assist with other applications as assigned. Hours: Monday-Friday, 8am-5pm. Location: Hybrid- must reside in the Sioux City, IA area for onsite clinic visits and trainings.

Requirements

• Bachelor’s degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role.
• Minimum three years in a medical clinic setting or a relevant health care IT role.
• Must have experience working within Epic.

Responsibilities

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates on relevant applications to physicians, providers and staff through classroom sessions, 1:1 instruction, or using remote technology.
• Identify, develop, and optimize EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
• Coordinate the development, maintenance, and implementation of training materials, communications and procedures related to relevant applications.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals.
• Participate in pre-planning and on-site support activities associated with the onboarding of new providers, clinical staff, and/or new departments.
• Communicate EHR-related information to customers including clinic rounding, email, newsletters, videos, webinars, and other written materials.
• Ensure customer downtime preparedness, including execution of the business continuity plan for the electronic health record.
• Attend Epic educational offerings and share learnings with others to improve knowledge and educate the organizations served.
• Assess EHR competency levels of clinical staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency.
• Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts.
• Lead and participate in projects, committees, and workgroups to address specific issues, assist in process improvement activities, or implementation of new functionality.
• Coordinate data and reporting needs with customers and reporting team.
• Research potential solutions, identify opportunities, track, and seek approval for enhancement requests.
• Provide coordination of chart correction issues within the electronic health record.
• Ensure effective customer communications and downtime recovery procedures as part of incident management activities.
• Take ownership of escalated customer issues and work with multiple parties and/or vendor to help resolve issues.
• Advocate for and act as an agent of progressive change within the organization.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree