Ambulatory eRecord System Coordinator

Pinnacle Health Systems•Pittsburgh, PA

43d•Hybrid

About The Position

University of Pittsburgh Physicians are hiring a full-time Ambulatory eRecord System Coordinator to join their team. In this position, you will typically work Monday-Friday during daylight hours. This position is responsible for achieving a strong working knowledge of UPMC's electronic health record system to provide workflow support to physicians and other clinical users. This role provides go-live support, on-site and remote support through various methods, and completes other operational tasks to support the department. This position requires travel up to 75% of the time when supporting new Epic go-lives or the Epic sprint program but also provides an opportunity to work from home during periods of downtime, flexibility with schedule, and full reimbursement for travel and expenses. Purpose: Under the general supervision of the Director, Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare) and provide on-site or virtual EpicCare site visit support to end users . This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Requirements

High school diploma or GED required
Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred.
Must have access to a car and will be responsible for travel to implementation sites.
Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management.
Able to perform basic/standard IT procedures and protocols.
Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
Strong computer and typing skills.
Good verbal, and written communication skills.
Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.
Able to perform job responsibilities and make decisions in a fast pace work environment.
Knowledge of medical record format and content of patient records.
Ability to review medical records, read physician documentation and verify patient identification.
Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.
Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically).
Maintain strict confidentiality of patient information and adhere to HIPAA regulations.

Responsibilities

Ensures that security and confidentiality policies are upheld and enforced.
Works with ISD staff, clients and/or vendor staff to deploy production applications.
Answer questions or troubleshoot basic problems during go live.
Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.
Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.
Assures quality of information through business case and application level testing; validates test results to initial business needs.
Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
Develop and maintain an understanding of the practice's EpicCare workflows.
Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare.
Works with ISD staff, clients and/or vendor staff to deploy production applications.
Identify issues that need to be escalated through the appropriate process in a timely manner.
Ensures appropriate knowledge and use of EpicCare tools.