Ambulatory Epic Trainer

Methodist Health System•Dallas, TX

21h•Onsite

About The Position

The Epic Trainer (ET) serves as an expert for Epic workflows, responsible for conducting one-on-one and classroom training for clinical and non-clinical end users. The ET provides ongoing training and assists end users with Epic training-related questions, acting as a point of contact. They work closely with the Epic team to achieve training goals and maintain service relationships between the Health Informatics Training department and its customers, serving as a liaison to other departments. The ET assists in reporting all issues during support to the respective HIs and must live in the DFW area, able to travel to Methodist affiliated clinics for training and support. The role supports the mission, vision, values, and strategic goals of Methodist Health System.

Requirements

Live in the DFW area
Ability to travel to the Methodist affiliated clinics for training and support
Credentialed in primary Epic Application within first three months (if not already credentialed)
Previous Informatics experience
Experience with training during Epic implementation
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude
Highly self-motivated, directed and change oriented
Very strong customer orientation
Ability to analyze highly complex systems and workflows
Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Ability to manage assigned tasks and activities associated with an intended outcome and timeline
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to develop new skills
Ability to collaborate and build consensus with stakeholders, and at time ensuring convergence
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues and report to Team Lead, Manager or Director in a timely manner with resolution or recommended
Ability to identify and recommend solutions for new and unfamiliar challenges
Ability to analyze data, draw conclusions and interpret results
Familiar with current issues and trends in healthcare and clinical operations in a healthcare system
Healthcare knowledge base that promotes a high level of credibility with organization end users and executives
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting
Demonstrates basic knowledge of change management principles and team work
Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc.)

Nice To Haves

Bachelor's Degree in healthcare informatics, nursing, or other related field
Credentialed in an Epic Application Module
Licensure as a Registered Nurse
1+ years of Epic Trainer experience
Experience facilitating classroom and one-on-one learning in a clinical setting

Responsibilities

Serve as an expert for Epic workflows
Conduct one on one and classroom training for clinical and non-clinical end users
Provide ongoing training and assist end users with Epic training-related questions
Serve as a point of contact for end users
Work closely with the members of the Epic team to achieve the goal of providing training
Provide ongoing service relationships between the Health Informatics Training department and its direct application customers
Serve as a liaison to other departments and entities
Assist in reporting all issues that arise during support to the respective HIs
Routinely round and support your assigned hospital/clinic region
Continually assesses educational needs and provides additional training based on hospital/clinic rounding based on Signal data and results shared from Epic’s productivity reports
Work collaboratively with team members and informs leadership of all events pertaining to the operations of assigned applications and assigned projects
Conduct one-on-one and classroom training sessions for new and existing end users, delivered in person and via Zoom
Adapts training methods to accommodate different learning styles, experience levels, and technical proficiency
Schedules and delivers Epic desktop and mobile application training and personalization sessions for newly onboarding providers as well as existing providers and Epic users to optimize system use and workflow efficiency
Provides go-live support for new MHS hospitals and MMG clinics to ensure a smooth Epic implementation and transition for end users
Provides at-the-elbow (ATE) support for new providers, offering real-time guidance and troubleshooting to assist with Epic workflows and system adoption
Provides ongoing support to end-users, answering questions, troubleshooting issues, and addressing concerns related to Epic software
Manage many tasks at one time, balancing priorities, deadlines and time
Participates in implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes)
May be asked to present demonstrations of new functionalities within applications to peers and end users
Adheres to the deployment of changes and readiness in support of work efforts following defined MHS Change Control workflows
Collaborate with members of the training team and review education prior to the deployment of new builds, changes, and/or upgrade features
Triage, assign, monitor, and work incidents and service requests to resolution
Initiates and coordinates troubleshooting with team members and peers for known issues and provide timely, effective, and professional customer support
Provide application troubleshooting support in Cherwell
Resolve the issue or forward it to the correct group for remediation
Continually assesses education needs of self in relation to technology solutions
Plans and contributes to formal and informal education for self
Be accountable for your performance
Perform all other related duties as assigned