Ambulatory Care Clerk

Northwell • New York, NY

9d

About The Position

Performs registration, scheduling, medical record preparation and related
clerical duties in support of the ambulatory patient care setting.

Requirements

• High School Diploma or equivalent, required.
• Must pass Site training program within the normal probationary period.
• Minimum of six (6) months prior related clerical experience, required.
• Working knowledge of computer applications, required.
• Ability to communicate effectively in English (verbally and in writing).

Responsibilities

• Greets and directs visitors to appropriate locations while maintaining patient confidentiality.
• Interviews patient or representative to obtain required demographic and insurance coverage data. Instructs patient/guardian of documentation required for visit.
• Secures patient/guardian signatures on required forms as per department policies and procedures. Ensures all information is complete and accurate.
• Enters information obtained into department computer system. Acknowledges patient visit in computer to close out encounter.
• Verifies insurance coverage by telephone and/or electronically.
• Adheres to National Patient Safety Goals by identifying every patient by full name and date of birth.
• Makes patient appointments in accordance with criteria established by individual providers. Requests related patient test results from appropriate locations, as requested. Contacts patients to cancel and reschedule appointments, as required.
• Performs appointment follow-up and reschedules patients, as required.
• Documents activity in on patients medical record.
• Creates or obtains medical records for scheduled patient appointments.
• Prepares medical records by reviewing for demographic sheets, consents, test results, consult reports and inserting progress notes, etc. Identifies missing information and notifies attending physician if unable to obtain.
• Screens and transfers telephone calls, answers questions, records and relays messages appropriately.
• Validates visitor parking and issues Metro cards, as required.
• Gathers patient medical records for peer review or other quality control projects, as required. Obtains patient medical records from storage location medical records, as required.
• Reports complaints, hazardous conditions and equipment malfunction to appropriate personnel in accordance with policies and procedures.
• Compiles and calculates various statistics and quality control information, as required.
• Performs related clerical duties such as filing, photocopying, etc.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED