Ambulatory Care Capacity Analyst - Jefferson Medical Group - Center City

Jefferson Health Plans • Philadelphia, PA

42d

About The Position

The Ambulatory Care Capacity Analyst provides strategic support for provider access initiatives across the Jefferson Medical Group (JMG). This role provides internal schedulers and patients a standard, comprehensive approach to appointment availability across the enterprise.

Requirements

• High School Diploma Required; Bachelor’s Degree preferred.
• Minimum 2-3 years experience in an ambulatory care or IT setting preferred.

Nice To Haves

• Epic Cadence or other Epic application certification - plus.
• Prior scheduling template management experience preferred.

Responsibilities

• Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers, including resource providers
• Ensure all approved template changes follow change management procedures and protocols and align with Jefferson’s template strategy guidelines
• Provide impact analysis for master template changes
• Report, review, and reschedule patient appointments as indicated by the Reschedule List
• Collaborate with Ambulatory practice administrative and clinical leadership on template optimization through the use of Epic Cadence functionality and advise on best practices
• Participate in department meetings that address patient access-related metrics
• Identify potential access limiting factors and develop possible solutions for department collaboration
• Monitor the effectiveness of access-related initiatives using data analysis via Qlik Reporting, Epic Reporting Workbench, and excel
• Strategize operational and technical methodologies to enhance patient self-scheduling for both patients and the ambulatory practices
• Present, demonstrate, and train internal staff on access and capacity strategies and initiatives
• On-board providers on scheduling decision tree and open scheduling platforms
• Rotate with peers for on-call schedule

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees