Ambulatory Care Administrative Coordinator 2

University of California San Francisco • San Francisco, CA

1d

About The Position

The Center for Reproductive Health (CRH) Assistant Patient Financial Navigator position is responsible for providing high-level assistance to patients undergoing fertility treatment and helping them navigate the complexities of fertility billing. The position supports the team of Financial Navigators and serves as a link between the CRH clinical practice, the practice billing team and UCSF billing entities (notably the billing agents and the single billing office (SBO), with the objective of increasing patient satisfaction and reducing patient billing complaints and grievances. This position has been created to provide patient resources and advocate for CRH patients and will be responsible for supporting various functions including managing the financial customer service line, providing administrative support to the finance team and other assignments as needed. A high degree of independence, initiative, assertiveness and diplomacy are necessary to work with CRH patients in a complex environment. The Assistant Patient Financial Navigator must be able to manage and mitigate patient financial issues in an accurate and timely manner. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• 1-2 years of experience in ambulatory care clinics, finance or related area.
• Strong knowledge of billing and / or collections processes, concepts, systems and external regulations.
• Familiarity of clinical medical billing practices including coding, billing systems and documentation requirements.
• Knowledge of ambulatory care clinic practice management including patient workflows and processes.
• Demonstrated understanding of medical terminology and clinical knowledge of clinical practice area.
• Strong interpersonal and customer service skills to work effectively with a diverse population of patients, staff, physicians and other medical professionals in regards to the billing and collection process, and to productively negotiate terms for successful resolution of outstanding billing inquiries.
• Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgment especially during times when patients and partners are in high emotional state
• Ability to work independently in a fast-paced, demanding environment with minimal supervision.
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Strong written and verbal communication skills with the ability to communicate effectively with a high volume/high expectation customer base.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
• Knowledge of computer systems and software used in functional area.
• Bachelor's degree in related area and / or equivalent experience / training.
• High School Diploma or Equivalent
• Strong analytical skills to produce comprehensive reports, and identify trends and variations.
• Strong knowledge of the regulations and confidentiality issues involved in the revenue side of medical care, including private and government insurance, self-pay, collections, and reporting and data management.

Responsibilities

• managing the financial customer service line
• providing administrative support to the finance team
• other assignments as needed
• providing high-level assistance to patients undergoing fertility treatment and helping them navigate the complexities of fertility billing
• supporting the team of Financial Navigators and serves as a link between the CRH clinical practice, the practice billing team and UCSF billing entities
• increasing patient satisfaction and reducing patient billing complaints and grievances
• providing patient resources and advocate for CRH patients
• manage and mitigate patient financial issues in an accurate and timely manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED