Ambassador

Stone Mountain Park • Stone Mountain, GA

140d

About The Position

The Guest Services Ambassador is responsible for ensuring that guests have the proper credentials to enter a venue, giving accurate directions, assisting with online redemption, answering questions accurately, up-selling our Mountain Membership, annual passes, as well as handing out materials such as maps to guests and doing so in an enthusiastic and friendly manner.

Requirements

• Must understand, read, write and speak the English language.
• Must be at least 16 years old.
• Must be able to maintain a good working relationship with coworkers.
• Must be able to work days, nights, weekends, and holidays.
• Must have excellent communication skills and sense of appropriateness to converse with employees and guests.
• Must be able to add, subtract, multiply, and divide.
• Must be able to effectively present information and respond to questions from groups of customers or employees.
• Must be able to stand on your feet long periods of time.
• Must be able to work in extreme weather conditions i.e., hot environments, cold environments, rain, wind.
• Some high school education preferred.

Responsibilities

• Assist in setting up check points in SMP Crossroads using traffic barricades and signage.
• Smile and treat guests with friendliness and respect.
• Manage and control capacity.
• Manage crowd by way of utilizing the kiosk building.
• Assist with online ticket redemption.
• Give directions to guests.
• Close area following proper procedures.
• Provide guests with quick and accurate information regarding the event and the Park in general when requested or as needed.
• Maintain a clean, safe working environment. This may include sweeping, mopping, picking up trash, or otherwise keeping your area in proper order.
• All other duties as assigned.

Benefits

• Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative.
• Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.

What This Job Offers

• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED