Ambassador - Part-time

Cohere Life, Inc.•Apache Junction, AZ

1h•$15 - $17

About The Position

Ambassadors for The Blossom Rock Residential Association, Inc. will actively support community values, vision, and philosophies, while demonstrating a style of support and organization that allows residents needs to be met with a high level of satisfaction. Ambassadors will provide a warm, welcoming, professional approach while utilizing their experience, skills, and exceptional communication abilities with all Blossom Rock stakeholders. Ambassadors will monitor use of private resident facilities, adjacent grounds and activities during specified times. Ambassadors set the tone for customer service and stakeholder interactions and model the qualities of neighborliness and inclusion. As an integral member of the Community Life team, Ambassadors will contribute to the success of events, programs and other resident engagement experiences, all of which are designed to create a sense of community and lifestyle that sets Blossom Rock apart from any other place to live. Ambassadors should expect to work a flexible schedule that includes evenings, weekends and holidays. Additionally, Ambassadors will be scheduled on an as-needed basis, without any minimum guaranteed hours per week.

Requirements

Education or experience in customer service, recreation programming, recreation facilities oversight or similar background
Passion for people and ability to engage in authentic, meaningful ways
Collaborative; predisposed to partnership and teamwork
Personable, tactful and diplomatic
Ability to handle tense interactions with poise; predisposition to problem-solving
Flexibility and adaptability
Fun! Ability to work in a team environment and on multiple projects simultaneously.

Responsibilities

Serve as “first responder” and “gate keeper” for facilities and team, answering questions, providing assistance and responding to needs quickly and accurately.
In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events and volunteer opportunities; assist with registration as appropriate.
Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
Showcase amenities and programs to visitors through tours.
Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.
Assist with events, programs and activities as requested.
Assist with administrative functions, including: updating community event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
Serve as primary point of contact for individuals and groups utilizing amenities for specific functions. Explain rules; provide information and review rental checklist with responsible resident; ensure area is properly set for the event; assist with set-up as necessary; inspect area post event to ensure resident’s compliance with policy.
Ensure that all residents and guests are adhering to the established facility use agreement; monitor residents and guests; as necessary, check mobile pass and match with photo identification to verify access rights; respectfully and with high courtesy work with residents and their guests to resolve infractions.