Ambassador (Funeral Services)
About The Position
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer. The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Requirements
- High School Diploma or equivalent.
- Demonstrated willingness to participate in growing market share through personal community involvement.
- Ability to communicate effectively with internal and external customers.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations; and
- Ability to actively respond to the requests of the client families and their guests.
Responsibilities
- Actively serves as an ambassador of the business in the community to build trust and loyalty.
- Greets and directs client families and their guests at the funeral home.
- Escorts client families and their guests to the correct chapel or parlor in which services are being held.
- Directs visitors to guest book and distributes memorialization materials as needed.
- Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
- Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
- Receives and places flowers in chapels or parlors.
- Ensures refreshments are available to client families and their guests.
- Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services; and
- Performs other duties, as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
